Encoded - Notice history

All systems operational

Notice history

Oct 2024

INC-122 - Resolved: SFTP Server Host Key Discrepancy
  • Resolved
    Resolved

    We experienced an issue with our SFTP service during a routine patching and rotation of our servers. One of our SFTP servers was assigned an incorrect host key, which may have affected connectivity for some users. This host key should have remained consistent across all SFTP servers, however, it was not applied as intended in this instance. As a result, any automated processes to drop off or collect files from Encoded may have failed due to requiring further action to accept new host keys.

    We apologise for any disruption this may have caused. The issue has now been fully resolved and the original host keys have been published.

    If you would like to confirm the successful completion, or request that Encoded re-run any missed file imports between 08:45am on the 28th of October and 12:45pm on the 29th of October, please reach out to our Service Desk for assistance.

    Thank you for your understanding.

  • Investigating
    Investigating

MNT-64 Third Party Scheduled Maintenance - Cardstream
  • Completed
    October 22, 2024 at 5:00 AM
    Completed
    October 22, 2024 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    October 22, 2024 at 3:00 AM
    In progress
    October 22, 2024 at 3:00 AM
    Maintenance is now in progress
  • Planned
    October 22, 2024 at 3:00 AM
    Planned
    October 22, 2024 at 3:00 AM

    Cardstream has notified us that they will be carrying out routine maintenance on their gateway.

    We have been advised that transaction processing, APIs, and the MMS Portal may be intermittently unavailable during this maintenance window.

    If you do not have merchant services with Cardstream you can update your notification options on our status page (https://status.encoded.co.uk/) and clicking 'Subscribe to Updates' and select the categories and services most relevant to you. This ensures you receive only the updates that matter to your business.

MNT-63 - Scheduled Maintenance - Encoded Data Centre
  • Completed
    October 12, 2024 at 9:29 PM
    Completed
    October 12, 2024 at 9:29 PM

    Phase 2 of the maintenance has now completed with no interruptions reported. The maintenance is now complete.

  • In progress
    October 12, 2024 at 9:05 PM
    In progress
    October 12, 2024 at 9:05 PM

    Phase 1 of the maintenance has completed successfully. Phase 2 of the maintenance is now about to begin.

  • Planned
    October 12, 2024 at 7:00 PM
    Planned
    October 12, 2024 at 7:00 PM

    On the 12th of October between 20:00 to 00:00, Encoded engineers will be on-site at one of our Data Centres to conduct maintenance work. During the four hour maintenance window, there may be a brief period ( < 1 minute) of intermittent connectivity interruption as described below.

    The maintenance will be split into two phases:

    Between 20:00 and 22:00 engineers will be installing new cabling into server racks in preparation for a later update. The cabling being installed will not be connected to any production equipment and no interruption to services is expected, however during the cable installation, we are notifying that the environment will be in at "at risk" state only.

    Between 22:00 and 00:00 engineers will be performing maintenance on the network perimeter firewalls. This will require an update to the HA cluster configuration, which may result in a brief period of connectivity interruption whilst the configuration is applied, which is expected to be less than 1 minute in total. During this time, connectivity may be briefly and intermittently interrupted, but services will continue to operate. We will update the maintenance notification prior to the configuration update taking place.

    If you have any questions about this maintenance window please contact us via the Encoded Service Desk

  • In progress
    October 12, 2024 at 7:00 PM
    In progress
    October 12, 2024 at 7:00 PM
    Maintenance is now in progress.
INC-121 - Third Party Incident - Cashflows Payment Gateway
  • Resolved
    Resolved

    Cashflows have confirmed they have resolved the incident that occured between 14:36 - 14:45.

  • Monitoring
    Monitoring

    As of 14:45, transactions are processing correctly on the Cashflows payment gateway. Encoded will continue to monitor transaction processing rates until we have received confirmation from Cashflows that this incident has been resolved and provide an update once received.

    Between 14:36 - 14:45 all transactions processed for customers with merchant services with Cashflows would have received a system error, you will receive standard messaging that the transaction has failed, as set out in your specific service design document.

  • Investigating
    Investigating

    Encoded monitoring has detected that the Cashflows Payment Gateway is experiencing transaction failures and returning with an error response. A ticket has been raised with Cashflows to investigate this issue.

    This is currently affecting transactions processed on the Cashflows Payment Gateway, you will only be affected if you have merchant acquiring services provided by Cashflows.

    We will provide an update as soon as more information is available.

    If you have any questions about this incident please contact us via the Encoded Service Desk

Sep 2024

No notices reported this month

Aug 2024 to Oct 2024

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