Encoded - Notice history

The original maintenance scheduled is still in progress; services are deemed at risk during this time due to the previous incident and loss of power redundancy in the data centre.

We can confirm that power and service availability has been fully restored.

We are awaiting further updates from our data centre provider on the status of the maintenance and whether this has been completed now.

Power has been restored to the data centre and services are online.

Encoded will be verifying service availability and will provide an update once service availability is confirmed.

We're still awaiting a full update from our data centre provider.

We have received notification that data centre engineers are experiencing issues with their equipment that handles upstream routing of traffic and they are continuing to work on restoring services as soon as possible.

Updates to this page will be provided by 12:30pm, or sooner if we have updates.

We have received updates that data centre engineers are currently investigating this incident and are working to restore service availability as soon as possible.

Encoded engineers have also been dispatched to the data centre.

Further updates will be provided as soon as they are available.

We are currently seeing a system-wide outage due to power loss within our colo 2 data centre. This is due to the ongoing maintenance window and we are in contact with our data centre provider awaiting a resolution.

This page will be updated with further information once available.