Encoded - Notice history

All systems operational

Notice history

Feb 2026

No notices reported this month

Jan 2026

MNT-75 - Scheduled Maintenance - Encoded Data Centre Power Testing
  • Completed
    February 01, 2026 at 7:30 PM
    Completed
    February 01, 2026 at 7:30 PM
    Maintenance has completed successfully
  • In progress
    January 31, 2026 at 12:00 AM
    In progress
    January 31, 2026 at 12:00 AM
    Maintenance is now in progress
  • Planned
    January 31, 2026 at 12:00 AM
    Planned
    January 31, 2026 at 12:00 AM

    Our data centre provider has notified us that they will be carrying out planned maintenance on the power infrastructure at our Colo 2 data centre. This maintenance window involves temporarily removing power from one of the power units within the facility to complete upgrades.

    Our environment is supplied by two independent power feeds and during the maintenance window, one power feed will be unavailable.

    No customer impact is anticipated as we have power redundancy within the data centre, however we will be operating in a reduced-resilience state during the maintenance window.

    The Encoded operations team will be monitoring all systems throughout this maintenance window.

Dec 2025

INC-144 - Virtual Terminal invalid card information error
  • Resolved
    Resolved

    Between 15:00 - 17:00 the Virtual Terminal experienced an elevated error rate affecting transaction attempts. Impacted users may have encountered the error message: “The card number supplied is invalid.”

    The technical team identified an issue within the transaction validation component that caused valid card numbers to be incorrectly flagged as invalid. A fix has been implemented and all Virtual Terminal systems are now operating normally.

  • Investigating
    Investigating

Dec 2025 to Feb 2026

Next