Encoded - Intermittent issue resulting in transactional slowdown – Incident details

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Intermittent issue resulting in transactional slowdown

ResolvedDegraded performance1 hour 40 minutes

Affected

  • ResolvedUTC

    This incident has been resolved. This issue was caused due to an un-optimised database procedure which was quickly resolved by our team. Apologies for any inconvenience caused. If you require any further information then please contact the Encoded Service Desk.



  • MonitoringUTC

    This afternoon we became aware of some transactional slowdown affecting transaction utilising payment sessions. This did not affect all transactions and all transactions affected did complete however they may have taken a little longer than usual to process.