Encoded - Degraded performance of Notifications – Incident details

On August 24, 2026, some JIRA, JSM, and Confluence users may have experienced performance degradation resulting in increased latency in email, mobile, and Slack notifications. The issue has been resolved for newly created notifications, and service is operating normally.

There may be older notifications that are being processed, and we expect them to be completed in next few hours.

We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience increased latency in email, mobile, and Slack notifications for JIRA, JSM, and Confluence. We will continue to share additional updates here as more information is available.

Our teams have identified three impacted regions, and continue to investigate the increased latency affecting email, mobile, and Slack notifications for JIRA, JSM, and Confluence.