Encoded - MNT-76 - Scheduled Maintenance - Encoded Data Centre Power Testing – Maintenance details

All systems operational

MNT-76 - Scheduled Maintenance - Encoded Data Centre Power Testing

Completed
Scheduled for February 28, 2026 at 12:01 AM – March 01, 2026 at 7:30 PMUTC

Affects

Data Centres

Under maintenance from 12:01 AM to 7:30 PM

Colo 2

Under maintenance from 12:01 AM to 7:30 PM

Database

Under maintenance from 12:01 AM to 7:30 PM

API's

Under maintenance from 12:01 AM to 7:30 PM

Gateway API

Under maintenance from 12:01 AM to 7:30 PM

Assisted Payments API

Under maintenance from 12:01 AM to 7:30 PM

Updates
  • Completed
    March 01, 2026 at 7:30 PMUTC
    Completed
    March 01, 2026 at 7:30 PMUTC
    Maintenance has completed successfully
  • Update
    February 28, 2026 at 11:52 AMUTC
    Update
    February 28, 2026 at 11:52 AMUTC

    The original maintenance scheduled is still in progress; services are deemed at risk during this time due to the previous incident and loss of power redundancy in the data centre.

  • Update
    February 28, 2026 at 11:43 AMUTC
    Update
    February 28, 2026 at 11:43 AMUTC

    We can confirm that power and service availability has been fully restored.

    We are awaiting further updates from our data centre provider on the status of the maintenance and whether this has been completed now.

  • Update
    February 28, 2026 at 11:40 AMUTC
    Update
    February 28, 2026 at 11:40 AMUTC

    Power has been restored to the data centre and services are online.

    Encoded will be verifying service availability and will provide an update once service availability is confirmed.

  • Update
    February 28, 2026 at 11:37 AMUTC
    Update
    February 28, 2026 at 11:37 AMUTC

    We're still awaiting a full update from our data centre provider.

    We have received notification that data centre engineers are experiencing issues with their equipment that handles upstream routing of traffic and they are continuing to work on restoring services as soon as possible.

    Updates to this page will be provided by 12:30pm, or sooner if we have updates.

  • Update
    February 28, 2026 at 10:31 AMUTC
    Update
    February 28, 2026 at 10:31 AMUTC

    We have received updates that data centre engineers are currently investigating this incident and are working to restore service availability as soon as possible.

    Encoded engineers have also been dispatched to the data centre.

    Further updates will be provided as soon as they are available.

  • Update
    February 28, 2026 at 9:33 AMUTC
    Update
    February 28, 2026 at 9:33 AMUTC

    We are currently seeing a system-wide outage due to power loss within our colo 2 data centre. This is due to the ongoing maintenance window and we are in contact with our data centre provider awaiting a resolution.

    This page will be updated with further information once available.

  • In progress
    February 28, 2026 at 12:01 AMUTC
    In progress
    February 28, 2026 at 12:01 AMUTC
    Maintenance is now in progress
  • Planned
    February 28, 2026 at 12:01 AMUTC
    Planned
    February 28, 2026 at 12:01 AMUTC

    Our data centre provider has notified us that they will be carrying out planned maintenance on the power infrastructure at our Colo 2 data centre. This maintenance window involves temporarily removing power from one of the power units within the facility to complete upgrades.

    Our environment is supplied by two independent power feeds and during the maintenance window, one power feed will be unavailable.

    No customer impact is anticipated as we have power redundancy within the data centre, however we will be operating in a reduced-resilience state during the maintenance window.

    The Encoded operations team will be monitoring all systems throughout this maintenance window.