Encoded - INC-127 - Encoded service outage – Incident details

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INC-127 - Encoded service outage

ResolvedPartial outage1 hour 31 minutes

Affected

  • ResolvedUTC

    We have been monitoring services after the implemented resolution and have seen no further instances of service unavailability.

  • MonitoringUTC

    Encoded engineers have implemented a fix and we are currently monitoring services.

    We will provide further updates as neccesary

  • UpdateUTC

    We observed intermittent service availability on web-based services at 11:20 AM. However, we have not seen any further issues in the last 15 minutes. Encoded engineers are currently working with our upstream data centre provider to investigate the root cause.

    Further updates will be provided as soon as more information becomes available

  • InvestigatingUTC

    We are currently investigating a potential service outage affecting web based services. We will provide further updates in due course.